Frequently asked questions

How does MG10 generate water from the air?

MG10 uses Atmospheric Water Generation (AWG) technology to extract moisture from the air, purify it, remineralise it and dispense fresh, clean drinking water. To over simplify the system, MG10 works similar to a dehumidifier but filters and purifies the water to ensure it’s safe for consumption.

How much water can the MG10 produce daily?

MG10 can generate 10 liters of water per day in air-conditioned environments and up to 20 liters per day in outdoor or high-humidity conditions, ensuring a reliable source of fresh water for your business.

What’s included in the monthly subscription?

The monthly subscription covers everything you need, including your MG10 unit, installation, filter changes, regular cleaning, and maintenance. This all-inclusive service ensures your unit stays in top condition without any additional costs.

Is the water safe to drink?

Yes, the MG10 produces the highest quality drinking water as certified by Unity Water and QLD Health. The system uses advanced filtration and purification technology to ensure the water is free from contaminants, providing fresh, clean water on demand.

Would I be drinking sweat if MG10 was running in my office?

No, you definitely won’t be drinking sweat! While it’s easy to think of the air moisture in an office as similar to sweat, MG10’s Atmospheric Water Generation (AWG) technology doesn’t just capture water from the air; it purifies it thoroughly. The MG10 uses advanced filtration systems to ensure that any moisture collected is cleaned and purified to the highest standards. The water you’ll get is completely safe, fresh, and pure—just like the best spring water, but without the environmental impact of plastic.

Does the MG10 need to be connected to plumbing?

No, the MG10 does not require plumbing. It’s a standalone unit that only needs access to power. This makes it quick and easy to install in any office environment without the need for additional infrastructure.

How is the MG10 better than a traditional bottled water cooler?

The MG10 eliminates the need for bottled water deliveries, reducing plastic waste and the hassle of managing heavy bottles. It also provides a continuous supply of fresh water, reducing the environmental footprint and offering long-term cost savings.

How big is the MG10 and how much space does it require?

The MG10 is compact and designed to fit seamlessly into most office spaces. The unit is 45 x 45 x 112 cm (w x d x h) meaning it can be placed anywhere with access to a power outlet and is highly versatile for different environments.

What is the environmental impact of using the MG10?

By eliminating the need for single-use plastic bottles and reducing the reliance on water deliveries, the MG10 helps businesses reduce their carbon footprint and support environmental sustainability.

How quickly can I have the MG10 installed?

Installation is quick and easy! Once your order is confirmed, our team will arrange for delivery and installation, typically within a few days. Since no plumbing is required, the setup is straightforward and hassle-free.

What happens if the machine needs maintenance or repair?

All maintenance and repairs are included in your subscription. If anything goes wrong, our team will handle any issues and if we can't fix the unit on the first visit, we'll replace it with a new one while we're there. This ensures your MG10 continues to perform optimally without any extra effort from you.